IT support
Keeping your IT running so you never have to think about it.
Hosting, maintenance, updates, backups, performance: everything that has to work behind the scenes to keep your website and your systems running reliably and securely. One dedicated contact who takes care of it all.
In short
What sets KonzeptCode apart from a traditional IT provider?
With KonzeptCode you get a dedicated point of contact instead of a ticketing system, proactive monitoring instead of reacting only once something fails, and clear communication instead of cryptic server logs. As personal as a freelancer, as professional as an IT company. As an owner-led digital agency based in Herzogenrath near Aachen, we look after your IT in a GDPR-compliant way, with hosting in Germany.
What we look after
Everything that has to run behind the scenes.
Hosting in Germany, daily backups, security updates, monitoring: KonzeptCode keeps your IT running quietly, for a fixed monthly price.
You focus on your business. We take care of your IT.
Expertise beyond our own workbench
Personal support. Enterprise expertise behind the scenes.
A direct point of contact with enterprise expertise, not a helpdesk ticket loop. KonzeptCode supports SMEs in Aachen and the surrounding region.
You work directly with us: personal, fast, straightforward. But there is far more behind us than a single desk.
We work closely with specialized IT partners whose teams manage infrastructures for DAX-40 corporations. The same standards, the same processes, the same care, just for your business, with one personal point of contact.
That means: when your project grows or a challenge comes up that goes beyond standard hosting, such as high-availability infrastructure, complex server architectures or demanding security requirements, we draw on a network that operates at exactly that level. Every day.
Why us
IT support that feels like your own in-house team.
A dedicated contact, predictable monthly costs, a short response time: someone who knows your systems instead of starting from scratch every time.
Large IT providers treat you like a ticket number. Cheap hosting providers leave you on your own when problems hit. We are the middle ground: as personal as a freelancer, as professional as an IT company.
- A personal point of contact: you always speak to the same person. No ticketing system, no call center.
- Proactive, not reactive: we do not wait for something to break. Daily monitoring, automated checks, forward-looking maintenance.
- Clear communication: no server logs by email, just plain answers: “Everything is running” or “Here is a problem, and this is how we will solve it.”
- Transparent costs: a fixed monthly price. No surprises, no hourly billing.
Typical IT provider
- Ticketing system, 3-day response time
- Changing points of contact
- Only reacts once something fails
- Hourly billing
KonzeptCode IT support
- Direct line, 24h response time
- One point of contact, always the same person
- Daily monitoring, proactive maintenance
- Fixed monthly price, transparent
Frequently asked questions
Our IT support includes hosting in Germany, regular maintenance, automated backups, security updates and personal support. Everything that has to run behind the scenes so your IT simply works.
Your data sits on servers in Germany and is therefore GDPR-compliant. Especially for local businesses and sensitive customer data, this is an important advantage over providers located abroad.
For any business that wants to focus on its work instead of dealing with updates, outages and backups. You get the reliability of an in-house IT department without having to build one.
Yes. At KonzeptCode you are looked after by one consistent person who knows your systems. You do not have to explain your request from scratch each time, you reach someone who already knows the details.
That depends on the scope of your systems. After a short, free initial consultation, you receive a tailored, transparent quote with no hidden costs.